Libraries managing conflict resolution


What to look for on Smart Talk,Tuesday, May 28, 2019:

There was time when a librarian’s greatest challenge might be quieting a noisy patron or tracking down overdue materials. In modern times, everything seems more complicated, including the role of a public librarian.

Libraries around the country are now adding conflict resolution to their professional skillset. As the number of library patrons experiencing homelessness increase, staff are encountering situations where skills are needed to resolve problems on the spot.

How does a library remain inclusive and welcoming while managing encounters that are often endemic to homeless patrons?

Appearing on Tuesday’s Smart Talk to discuss the challenges facing libraries are Karen Cullings, Interim Executive Director, Dauphin County Library System, Randie Yeager, Human Services Director with the Dauphin County Human Services Department, Lisa Howald, Library Manager of the McCormick Riverfront Library, and Ryan Dowd, Director, Chicago-area homeless shelter and author of The Librarian’s Guide to Homelessness.

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Randie Yeager, Lisa Howald, and Karen Cullings

Also, state lawmakers are taking steps to impose a fee on communities that rely completely on the Pennsylvania State Police for law enforcement support.

Half the commonwealth’s municipalities — home to 20 percent of its population — would be affected.

PA Post reporter Emily Previti appears on Smart Talks with the details.


Emily Previti